Privacy Policy

We collect information to provide core features of the App, improve user experience, and operate the service. Types of information we collect include:

Personal and Account Information

• Name and email address provided during account creation or support.
• Account metadata (creation date, subscription status, preferences).

Health, Medical and Wellness Data

• Medication schedules, doses, and reminders.
• Side-effect logs, symptoms, and weight-management related notes.
• Water intake and exercise logs.

Photos and Media

• Photos taken for AI-powered nutrition analysis or attached to logs.
• Media metadata (e.g., capture time).

Platform & Integration Data

• Device model, OS version, and app diagnostic data (crash reports).
• Data from Apple Sign-In (AuthenticationServices) if authorized.
• Subscription status via Apple App Store.

We use your information for the following purposes:

• Core Operations: Provide reminders, logging, real-time syncing, and PDF report generation.
• AI Nutrition Analysis: Process photos and text to identify nutritional intake (see AI Disclosure).
• Communication: Update you on account status, subscriptions, and security notices.
• Support: Provide in-app customer support and respond to inquiries.
• Improvement: Analyze performance metrics to diagnose problems and monitor usage trends.
• Compliance: Enforce our terms and comply with legal obligations.

We will not use your health and sensitive data for purposes unrelated to the App’s operation (e.g., we do not use it for advertising or sell it to third parties).

We may share information with trusted third parties only to operate our services:

• Service Providers: We engage vendors for authentication, push notifications, secure cloud storage, and analytics. They are contractually limited to using your data only for these services.
• Apple: Platform services (App Store billing, Sign-In with Apple) are subject to Apple's privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect safety and security.

No Advertising or Sale: We do not serve third-party ads and we do not sell your personal information.

• Active Data: Retained while your account is active.
• Deletion Requests: Personal data is deleted from active systems within 90 days of request. Backups may remain for up to 12 months.
• Subscription Records: Retained as required for legal and recordkeeping purposes.

We implement professional administrative and technical safeguards:

• Encryption in transit (TLS) and at rest where feasible.
• Access controls based on least-privilege practices.
• Regular security assessments and system monitoring.
• Secure session management for user accounts.

PenPal is not intended for children under 13. We do not knowingly collect data from children under this age. If we learn such data has been collected without consent, we will delete it immediately. Contact support@trypenpal.app for concerns.

Depending on your location (GDPR/CCPA), you have rights including:

• Access & Portability: Request a copy of your data in a machine-readable format.
• Rectification & Deletion: Correct inaccurate data or request deletion.
• Withdraw Consent: Revoke permissions at any time for future processing.

Exercise these rights via in-app settings or by emailing support@trypenpal.app.

The App uses AI-powered analysis for nutrition logging and convenience features:

• Purpose: Estimates nutritional intake from photos and text.
• Processing: Where possible, AI processing is performed on-device. Advanced tasks may use secure cloud-based services.
• No Legal Effect: AI does not make legally binding decisions or substitute for medical advice.
• Opt-out: You can disable AI features by revoking media permissions or in settings.

• Billing: Handled entirely by Apple App Store. We do not store payment details.
• Auto-Renewal: Subscriptions renew unless cancelled in Apple ID settings 24 hours before expiration.
• Refunds: Managed exclusively by Apple Support.

We may update this Policy to reflect practice or legal changes. Material changes will be notified via the App or website. Continued use constitutes acceptance of the revised terms.

For questions or rights requests: